This practice is rated as Good overall.
This provider has not previously been inspected by us
.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Victoria Cross Surgery on 19 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice worked with outside agencies to co-ordinate care and support for patients on the Witness Protection Scheme (designed to ensure the safety of the most vulnerable court witnesses).
- Patients living in vulnerable circumstances were offered an annual health check.
- Patients could access a practice GP with a special interest in breast problems.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice