• Care Home
  • Care home

Bridge View

Overall: Good read more about inspection ratings

Ashington Drive, Choppington, Northumberland, NE62 5JF (01670) 811891

Provided and run by:
Akari Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 4 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector, 1 specialist advisor and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The specialist advisor had expertise in governance.

Service and service type

Bridge View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bridge View is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

Before the inspection we reviewed the information we had received about the home since the last inspection. We reviewed CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about.

We sought feedback from the local authority safeguarding and commissioning teams, the local fire authority, infection control teams and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider completed a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 12 people receiving care and support and 9 relatives. We contacted the staff team by email and spoke with staff at the service, including nursing, care, domestic, maintenance, and administration staff. We spoke with a regional manager, the registered manager, and the deputy manager.

We reviewed at a range of records. This included 6 people’s care files, multiple medication records, 4 staff files in relation to their recruitment and a variety of records relating to the management of the service, including policies and procedures.

We contacted the local medicines optimisation, district nurse teams, a local GP, a nurse practitioner, behavioural support teams, dietetic team, occupational therapist team, a local pharmacy and the local authority care management and social work teams. We used responses to support the inspection process.

Overall inspection

Good

Updated 4 May 2023

About the service

Bridge View is a care home providing accommodation and personal care with nursing for up to 61 people. At the time of the inspection, 53 people were living at the home.

People's experience of using this service and what we found

People felt safe and told us staff were kind and compassionate. Safety monitoring was completed, which included fire safety. Any accidents or incidents were recorded and reported appropriately.

Medicines were managed safely. There were some issues with medicines paperwork which was being addressed.

Quality monitoring and governance procedures required some improvement. The registered manager and provider was addressing this.

Enough staff were employed to meet people’s needs and a safe recruitment system was in place. We have made a recommendation regarding recruitment of agency staff.

Activities took place within the home, but we have made a recommendation about tailored activities for those people on upper floors, particular those cared for in bed or those living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 12 February 2021). The service remains rated good overall.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

This report only covers our findings in relation to the Key Questions safe and well led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bridge View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.