Updated 4 May 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by 1 inspector, 1 specialist advisor and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The specialist advisor had expertise in governance.
Service and service type
Bridge View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bridge View is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before inspection
Before the inspection we reviewed the information we had received about the home since the last inspection. We reviewed CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about.
We sought feedback from the local authority safeguarding and commissioning teams, the local fire authority, infection control teams and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The provider completed a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 12 people receiving care and support and 9 relatives. We contacted the staff team by email and spoke with staff at the service, including nursing, care, domestic, maintenance, and administration staff. We spoke with a regional manager, the registered manager, and the deputy manager.
We reviewed at a range of records. This included 6 people’s care files, multiple medication records, 4 staff files in relation to their recruitment and a variety of records relating to the management of the service, including policies and procedures.
We contacted the local medicines optimisation, district nurse teams, a local GP, a nurse practitioner, behavioural support teams, dietetic team, occupational therapist team, a local pharmacy and the local authority care management and social work teams. We used responses to support the inspection process.