The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Oaklands Surgery

Long Road, Canvey Island, Essex, SS8 0JA (01268) 686100

Provided and run by:
Provide Wellbeing Limited

All Inspections

8 February 2014

During a routine inspection

We spoke with three people who used the service at the time of our inspection visit. People told us that they received written and verbal information about the surgical procedures and treatments provided at Oaklands Surgery. We saw that people's consent to their planned treatment was obtained before the treatment started.

People told us that they were very happy with the care and treatment they received. We saw that treatments were planned and delivered safely, taking into account people's wishes. Risks associated with the surgical procedure were explained to people in a way that they could understand. Detailed information was provided to each person when they left the service describing common post -surgery symptoms and advice regarding recovery.

People were protected against the risks associated with medicines. There were appropriate arrangements for ensuring that medicines were handled, administered and disposed of safely. People's medical condition and medicines prescribed were assessed so as to identify any risks or complications in relation to the planned surgical procedure.

The premises were safe and suitable to meet the needs of people using the service.

There were sufficient numbers of staff employed at the service to safely and effectively meet people's needs.

The service had appropriate arrangements for ensuring that people were provided with information about their rights and how to raise complaints or concerns.

26 February 2013

During a routine inspection

People's privacy, dignity and independence were respected and their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We found that people experienced care, treatment and support at Oaklands Surgery that met their needs and protected their rights. Recent patient surveys indicated 98% rated the service excellent. One patient spoken with told us the staff were helpfull and that information and waiting times were satisfactory.

People were protected from the risk of infection because appropriate guidance had been followed and we saw that staff were supported to deliver care and treatment safely and to an appropriate standard. The provider had an effective system to regularly assess and monitor the quality of service that people received.