19 October 2023
During an inspection looking at part of the service
St Ives Country House Care is a residential care home providing personal care to up to 60 people. The service provides support to older people, people who have physical disabilities or sensory impairments and people living with dementia. At the time of our inspection there were 55 people using the service.
People’s experience of the service and what we found:
People were safely cared for by well trained staff who understood their responsibilities about safeguarding. Risks were assessed however people were not restricted and lead fulfilling lives.
A robust recruitment system ensured only staff suitable for caring roles were recruited and use of a regular care agency ensured continuity of care.
The premises were very well maintained and extremely clean and all necessary infection prevention and control measures were in place.
The service was very well-led, and we only received positive feedback about the management team and staff. There was an open culture and people, staff and relatives could easily communicate with the management team due to an open-door approach.
Auditing and planning ensured both good oversight and continual improvement of the service delivery.
Staff were supported to develop in their care careers and most feedback from staff indicated pride in working at St Ives Country House Care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 7 April 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for St Ives Country House Care on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.