The Care Quality Commission
  • Doctor
  • Out of hours GP service

Integrated Care Centre, St Charles Centre for Health and Well-being

Overall: Good read more about inspection ratings

Exmoor Street, London, W10 6DZ (020) 8102 5109

Provided and run by:
London Medical Associates Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Integrated Care Centre, St Charles Centre for Health and Well-being on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Integrated Care Centre, St Charles Centre for Health and Well-being, you can give feedback on this service.

25 June 2019

During a routine inspection

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at St Charles Centre for Health and Wellbeing Integrated Care Centre (GP Hub) on 25 June 2019 as part of our inspection programme. At this inspection we found:

  • There were systems in place to safeguard children and vulnerable adults from abuse and staff we spoke with knew how to identify and report safeguarding concerns. All staff had been trained to a level appropriate to their role.
  • There was an open and transparent approach to safety and systems were in place for recording, reporting and sharing learning from significant events.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • There was a programme of quality improvement including clinical audit which had a positive impact on quality of care and outcomes for patients.
  • Staff had the skills, knowledge and experience to deliver effective care.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • The service took complaints and concerns seriously to improve the quality of care.
  • Leaders demonstrated they had the capacity and skills to deliver high-quality, sustainable care.
  • The provider engaged with patients and staff to improve the service.
  • The provider was aware of the duty of candour and examples we reviewed showed the service complied with these requirements.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Review current Public Health England (PHE) guidance in relation to immunisation status for staff in direct patient contact.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care