Alyson House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care was person-centred and promoted people’s dignity, privacy, and human rights. Care was focused on supporting people to remain independent. Staff supported people to engage in their local community and maintain relationships with friends and family.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to follow their own interests and activities they enjoyed. One person told us, “I like going to college and doing classes in knitting, sewing and pottery, I like making things.” Another person said, “I like to go to the library, for dog walks and out for lunch with my friend.” A relative told us, “My relative goes out to a day center and they play games at the service or go out to the seafront.”

Staff knew people’s preferences and how they wished to be supported. Staff promoted positive outcomes for people by encouraging them to live full and active lives. The registered manager told us they supported people to follow interests of their choice including planning holidays away from the service.

People told us of the activities they enjoyed doing and we observed people being supported with individual activities of their choice. People wanted to show us their rooms and we saw these were all individual to them and personalised how they wanted. We saw people involved in different activities such as sitting in the garden talking with staff, playing games, using a computer and watching programs they enjoyed on the television.

Care was planned in a person-centred way with the involvement of people and relatives where appropriate. People’s care needs were regularly reviewed with them using easy read formats to gain their feedback. This meant staff had the most up to date information on how they wished to be supported.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.