Archived: 54 Brookvale Road

We looked at a sample of care records as well as records used to audit and monitor the quality of the service. We spoke with the manager and a member of staff at the home, observed interactions and spoke with people using the service.

We saw that care plans were up to date and guided and reflected good care. Staff told us they were receiving good support and guidance. We saw that quality monitoring was now taking place far more effectively than previously. A staff member told us they felt well supported. They said 'It's much better now.'

A person using the service told us 'Staff are really good and help me.'

When we arrived the peripatetic manager was conducting a medications audit with a newly appointed team leader.

We met with the people who lived at the home and staff who supported them. Two people who lived at the home had limited verbal communication and did not wish to communicate with us. They appeared comfortable and relaxed in the home.

One person was happy to talk and told us what they liked about the home. They also told us how they had raised some concerns and how these had been acted upon. This person told us 'The home is lovely, a friendly house, it blends in with the rest of the street.'

We found that some care records were not clear enough to properly guide and reflect good care. Staff had not been receiving guidance and support in recent months. Quality issues had either not been noted or acted upon effectively. We found that, after recent concerns, people were safeguarded against the risk of abuse and that medicines were administered safely.

The other person who lived at the home did not speak but smiled a lot and showed interest in our visit.

Both people who lived at the home interacted positively with the staff and appeared very comfortable and relaxed in their home. The home was clean and tidy and well-maintained.