The Care Quality Commission

Archived: De Vere Care-Surrey

Lyon House, 16, Lyon Road, Walton On Thames, Surrey, KT12 3PU (01932) 267444

Provided and run by:
Mr Ajvinder Sandhu

All Inspections

15 July 2013

During a routine inspection

People who used the service told us that they received their care from staff who were familiar to them, which they said was important. They said that their care workers knew their preferences about their care and supported them to make choices about their daily lives.

People told us that care workers treated them with respect when speaking to them and when providing their care. Some people said that their care workers supported them to maintain their independence and others told us that their care workers supported them to access the community.

We saw evidence that the provider carried out appropriate pre-employment checks on all care workers before they started work.

We found that the provider had developed an effective system to monitor the quality of service that people received which included seeking the views of people who used the service.

We saw evidence that people were made aware of the complaints procedure and that any concerns raised received an appropriate response from the provider.

16 May 2012

During a routine inspection

All the people we spoke with told us that they were happy with the care they received from the agency and spoke highly of their regular care workers. They said that their care workers treated them with respect and provided care in a way that maintained their dignity.

Everybody we spoke with told us their care worker almost always arrived on time and that they were contacted to let them know if their care worker was going to be late. They said the agency provided a replacement care worker if their regular care worker could not attend and that they were told in advance if a replacement care worker would be attending. People said the replacement care workers had an adequate knowledge of their needs and provided good care.

People said that the agency communicated with them well and made occasional checks to ask if they were happy with the service they received. They told us that their concerns had been addressed if they had ever been unhappy about an aspect of the service.