Warberries Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Good

Our view of the service

Warberries Nursing Home provides accommodation for persons who require nursing or personal care for up to 49 people. The service provides support to older people including people living with dementia. At the time of this assessment there were 38 people living at the service. We carried out an unannounced onsite visit on the 21 August and returned announced on the 27 August 2024. Our off-site assessment activity concluded 10 September 2024. We carried out this assessment to follow up on improvements we asked the provider to complete at their last inspection in November 2023. At this assessment we assessed a total of 21 quality statements from the safe, effective, and well led key questions and found that the service had improved and was no longer in breach of regulations. However, there was some further improvement needed in relation to the level of detail in care/monitoring records and medicines records. The scores for the quality statements we assessed have been combined with scores based on the key question ratings from the last inspection. The overall rating of this service has changed to good.

People's experience of this service

People told us they felt safe living at the service and were complimentary about the staff and the service provided to them. Comments included, “I have been very pleased with the care” and “No problems at all, I am happy. I know she’s cared for and safe. The home is fabulous.” People’s relatives described staff and managers as approachable and contacted them when things had gone wrong. People’s needs and preferences were assessed before they moved into the service and care plans and risk assessments were in place. People were protected from the risk of harm as the service had improved their care delivery monitoring and oversight of risks. People received care that was in line with best practice guidance and staff worked with health care professionals to ensure people received the care they needed. People told us staff gave them choices and always explained what they were doing before giving care. Most people and their relatives told us there were enough staff available to meet their needs and spend time with them. One relative told us, “There are loads of staff, there’s always someone around. We are happy with her being there. It’s safe and secure.” People were cared for by staff that had been safely recruited and had received appropriate induction, training and support. People and relatives commented the service was clean and staff wore appropriate personal protective equipment (PPE) when supporting them. People told us they received their medicines when they needed them.