We carried out this visit as part of our schedule of inspections to check on the care and welfare of people using this service. The visit was unannounced, which meant the registered provider and the staff did not know we were coming. We spoke with three people using the service and four staff about how the service was delivered and the quality of service provision. We saw that people were encouraged to be as independent as possible. People made their own drinks and told us that they helped staff with cooking and people went shopping with staff to buy food.
People told us they cleaned their own bedroom with support from staff when needed, and told us they helped to keep their home clean and tidy. People said, 'I love living here,' and 'I get to buy what I want to go into my bedroom.'
People said they did a range of activities according to their individual preferences both in the home and the community and went out as much as they wanted to. People had also chosen to go to college and could have a job. People told us, 'We like getting together and doing karaoke, and sometimes we go and see bands play.' And 'I like exercise, and I go walking and swimming. We can do what we want and the staff are always around to help us.'
We saw that people were dressed in individual styles of dress that reflected their age, gender and the activities they were doing. People told us they went shopping with staff and chose their own clothes. One person told us, 'I like to look nice, and I like buying clothes.'
People told us that they were involved in developing and reviewing their care records, which they called their 'support plan'. The support plan included photographs of important people, places and events and was written in a style that supported people to understand what was recorded.
People using the service confirmed they could speak with the staff if they had a concern or a complaint and were confident that staff would address their concerns. This meant people felt able to voice their concerns and were listened to.