14 January 2014
During a routine inspection
We found that the care plans were reflective of people's care needs. Where people had specific needs such as a mental health condition, we saw that staff had received training that ensured their needs were supported safely.
The provider had good arrangements in place that promoted effective performance of the service. People were asked to provide feedback about the care they received and were supported appropriately to do this. Where improvements could be made to the service the manager had a clear plan in place to ensure improvements were made and within timescales.
We saw that the registered manager showed clear leadership and that all staff were expected to provide a high quality of care to people. The provider ensured that there was a sufficient number of care staff available to meet people's needs for all hours the service was contracted to provide care for.