5 November 2013
During a routine inspection
Each care plan we saw had a number of individual risk assessments completed to ensure the most appropriate level of support was being provided to each person who used the service.
We saw that the office had provisions of gloves, aprons, hand sanitizer and clean uniforms available. A person who used the service told us, 'All the girls have a uniform and always were aprons and gloves.'
On the day of our inspection a team meeting was held. A senior member of staff said, 'We have just had our team meeting; we discussed performance and any areas for improvement, which gives the staff opportunities to raise any concerns.'
We saw that satisfaction surveys had recently been sent out and a number of forms had been returned. We noted that the majority of feedback we saw was positive and complimentary.