6 March 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Care UK Warwickshire on 6 March 2015. Overall this out-of-hours service is rated as good. Specifically we found this provider to be good for providing safe, effective, caring, responsive and well-led services.
Our key findings across all the areas we inspected were as follows:
- The out-of-hours service provided safe care and treatment. Care UK Warwickshire had procedures in place which identified and minimised risks to patients who used the service.
- Staff delivered safe care and treatment and received appropriate training and supervision to enable them to do so.
- The out-of-hours service was responsive to patients’ needs. It provided face-to-face consultations, telephone consultations and home visits depending on the needs of patients.
- The out-of-hours service had procedures in place to monitor the effectiveness of its patient care and treatment. This was carried out in a consistent way which ensured the performance of the out-of-hours service was closely monitored. When improvements were needed these were identified and steps were taken to make improvements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice