28 July 2017
During a routine inspection
The home provides care and accommodation for up to six people with learning disabilities. It is located in the Hampton area.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At the last inspection in June 2015 the home met all the key questions and was rated good in each with an overall good rating.
People felt happy living at the home and with the way staff helped them to enjoy their lives. There were activities they chose, the house felt safe and the staff supported people very well. During our visit there was a welcoming, friendly atmosphere and people enjoyed doing activities and interacting with each other and staff. The activities were varied and took place at home and in the community.
The records were kept up to date, covered all aspects of the care and support people received, their choices and activities. People’s care plans contained clearly recorded, fully completed, and regularly reviewed information. This enabled staff to perform their duties professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, if they were required. People were protected from nutrition and hydration associated risks with balanced diets that also met their likes, dislikes and preferences. They said they were happy with the choice and quality of meals provided.
People knew the staff that supported them and the staff knew them and their likes and dislikes. They were well supported and they liked the way their care was delivered. Staff worked well as a team. They had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on the individual. The staff were well trained and made themselves accessible to people and their relatives. Staff said the organisation was a good one to work for and they enjoyed their work at the home. They had access to good training, support and there were opportunities for career advancement.
People said the management team and organisation were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.