Background to this inspection
Updated
22 January 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place over two days 25 and 26 November 2015 and was unannounced.
The inspection team consisted of one inspector.
As part of the inspection we looked at information we held about the service provided at the home. This included statutory notifications. Statutory notifications are important events and occurrences that the provider has to report to us by law. Before the inspection the provider was asked to complete a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what it does well and what developments they intend to make.
We looked at how people are cared and supported who lived in the home. Some people were unable to verbally communicate with us, so we used different ways to communicate with people. We used a Short Observational Framework for Inspection, (SOFI), a way of observing care and support people living in the home received.
During the inspection we spoke with three people who lived in the home and three of their relatives. We spoke with the registered manager, assistant locality manager, three support staff and one external health professional. We spoke with Worcestershire County Council contract team and Healthwatch to find out their opinions on the quality of care provided by the service.
We looked at three records about people’s care and medicine administration records. We also looked at the daily records, minutes of staff meetings, complaints and compliments, quality audits and survey responses sent out by the provider.
Updated
22 January 2016
The inspection took place over two days 25 and 26 November 2015 the inspection was unannounced.
The provider of 66 Rectory Road is registered for accommodation and personal care for up to four people. At the time of the inspection there were three people living in the home.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We saw people liked and were well supported by the registered manager and staff. Staff supported people to do activities they enjoyed and maintain relationships with their families. Staff knew people they supported well and tried to maintain their independence.
People’s health needs were understood by staff. They helped them access health professionals as required.
People received care and support from staff that understood their individual needs and were responsive when they changed. Staff knew people’s preferences and their routines. Staff knew what activities people liked to do.
Staff received regular supervisions and training enabling them to support the needs of the people they cared for.
People’s consent was sought by staff before commencing with support. Staff worked with other organisations to ensure people’s freedom and rights were protected.
People were given choices of what and when to eat. Staff encouraged people to eat a healthy diet to stay healthy.
People were treated with dignity and respect by staff working in the home. Staff respected people’s privacy. Staff tried to maintain people’s independence by supporting them to make choices. Staff felt supported by the management of the home.
The manager actively wanted the views of people and their relatives to contribute to their reviews to make sure the care was right for them.
Quality Audits were undertaken by the manager and provider to ensure the quality of care in the home was maintained.