Archived: Dimensions 180 Wylds Lane

We inspected 180 Wylds Lane and spoke with the registered manager and two members of staff on duty. We were unable to hold conversations with the people who lived at the home due to their communication difficulties. We spent time with people and observed the care and support people received. We spoke on the telephone with two relatives of people who lived in the home.

We saw that people were respected by staff. We saw that people appeared comfortable with the staff that supported them. Staff asked people if they were happy with them giving care before they gave it.

We read parts of care records for two people and other supporting documents for the service. People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that staff were aware of each person's needs and how to give care and support to meet those needs. We saw that staff were kind and caring in their approach to people who lived in the home.

Relatives told us: 'It's a wonderful home'. 'They spoil X (person's name)'.

We found that medicines were prescribed and given to people appropriately that ensured they were managed safely.

There was a complaints procedure in place at the home. We found staff knew how to support people to make a complaint if they needed to.

During our inspection we spent time with two people who used the service and spoke with two staff. Some people who used the service were unable to respond to us with verbal communication due to their learning disabilities. People showed us their communication passport, which showed us how they communicated their individual choices and made decisions about their care and treatment. We saw that people responded positively to us. People who used the service made us welcome.

We saw that staff cared for people well and that they had a good understanding of people's individual needs and personal preferences. Care plans had been recorded for each person which detailed the care needed to be given by staff. The information staff gave us about the people they cared for matched the information we saw in people's care plans.

We found that people who used the service were protected from the risk of abuse. There were robust recruitment systems in place to ensure that suitable staff had been employed to care for people who used the service.

We found that the provider had audit systems in place to enable them to monitor the quality of the service provided.