14 January 2014
During a routine inspection
People told us that they had the same staff who supported them on a regular basis who were familiar and knew their needs. They confirmed they were happy with the service they received. One person said, "I am perfectly satisfied" and another told us, "I am absolutely, fantastically pleased."
Staff demonstrated an awareness of their responsibilities with regard to protecting people from abuse and reporting any concerns they had about a person's welfare. Any safeguarding concerns were responded to appropriately and reported to the local authority safeguarding team.
We found that staff were well supported and received regular training, supervision and appraisal. Staff told us they all received one to one supervision, which we saw evidence of in the staff files that we viewed.
There were effective quality monitoring systems in place to ensure that any areas for development were identified and addressed.