Archived: Dimensions Copdock Domiciliary Care Office

One family member told us, "The whole experience was really positive. A pre-trip meeting gave me all the information I needed and I felt secure in the knowledge that they had listened to me and understood the care (their child) needs." Another person told us that they were, "Very reassured by the work done prior to the trip to get to know (their child) and the feedback provided after the event."

We looked at the records held by the service which showed that they had obtained consent in advance of any care and support provided. A detailed assessment of the child or young person's needs had been undertaken to ensure that the service were able to offer appropriate care and support.

Recruitment records we examined showed that the necessary checks had been undertaken for all staff to ensure that the children and young people who used the service were not at risk and appropriate training was in place.

We found that the service consulted the person and their representative to plan their care and support. There were policies and procedures in place to manage risks to people using the service and those providing support. The service looked at the feedback provided by people using the service and their own records to assess and monitor the standard of support provided.