5 February 2014
During a routine inspection
One family member told us "my daughter gets on really well with all the staff. They have a laugh and a joke together" and another said "I am very pleased with the service they provide - it is very intimate and personal. The staff are very good and know exactly how to support my daughter and meet her needs".
During our inspection we saw several people being supported by staff to access the community including one person who attended a health appointment and another person who went shopping. Observation during the inspection showed staff supporting people to make their own choices about what they had for lunch.
People using the service were allowed to decorate their rooms to their taste and had pictures and photos on the walls. All the rooms that we saw had personal belongings on show.
Care plans were person centred and documented people's wishes in relation to how their care was provided. Staff members understood how people expressed their needs and wishes about how they wanted to be supported with their care. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.