The Care Quality Commission
  • Care Home
  • Care home

Archived: The Coach House

Newmill Road, Gulval, Penzance, Cornwall, TR20 8UR (01736) 332133

Provided and run by:
Keelex 176 Limited

All Inspections

14 December 2013

During a routine inspection

At the time of the inspection there were five people living at The Coach House. Some of the people at The Coach House were unable to tell us about their experiences due to their health needs. We gathered evidence of people's experiences of the services using different techniques. We spoke with people who lived at the Coach House, and three relatives. We looked at all the care records of the people who lived at The Coach House. We also spoke with five members of staff.

Relatives told us, "The staff are really good". Other comments included, "A first class service, we are happy. They are interactive with us. It's a great comfort to know they are there for X".

Staff told us, "I feel good knowing I have supported people". Another member of staff told us "I love working with people"

1 September 2012

During a routine inspection

Some of the people that lived at The Coach House were unable to tell us about their experiences due to their health needs. We spoke to people who lived at The Coach House, and two relatives. All the comments we received were positive. Some people were spending time in their rooms.

Relatives we spoke to told us that staff were 'excellent' and that the manager was 'very approachable'. Other comments included, 'we cannot fault them [staff]' and 'we have absolute total confidence in them'.

Staff comments included, 'I absolutely love it here' and 'there's lots of training opportunities'. Staff told us that they received regular and frequent formal supervision at The Coach House.

During our inspection we looked at eight outcomes of the Health and Social Care Act 2008. We found that the provided was compliant in all eight areas inspected.