11 February 2014
During a routine inspection
We found that people spoke positively about the treatment they received. Comments included: "They are very good"; "They are wonderful here" and "The staff are excellent, reassuring and serving the local patient community extraordinarily well".
We saw that the service had systems in place to discuss people's treatment with them, and to obtain their consent as to how care and treatment was given.
Care and treatment was provided in a way that met people's individual needs.
There were effective systems in place to reduce the risk and spread of infection.
We found that medicines were managed and administered correctly.
Staff had received appropriate professional development. Mandatory training for some staff was not up to date
The provider had an effective system to regularly assess and monitor the quality of service that people received