Background to this inspection
Updated
19 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11th February 2016 and was announced. The provider was given 48 hours’ notice because the location provides care to people in their own homes; we needed to be sure that someone would be in. The inspection team consisted of one inspector.
Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law.
During our inspection we spoke with five people who were using the service, two visitors, four members of the staff team, the registered manager and regional manager.
We looked at the care records of three people who used the service, as well as a range of records relating to the running of the service including two staff files, medication records and quality audits carried out at the service.
Updated
19 April 2016
This inspection took place on 11th February 2016 and was announced.
Woodvale is an Extracare Scheme is situated in the northwest part of Nottingham and is registered to provide personal care. At the time of inspection 20 people were using the service, living in their own flat within the building receiving support with their personal care needs from Agincare.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service and those supporting them knew who to report any concerns to if they felt they or others had been the victim of abuse. Risks to people’s health and safety were managed and detailed plans were in place to enable staff to support people safely. Accidents and incidents were investigated. There were enough staff with the right skills and experience to meet people’s needs. Staff provided people with the support they needed to ensure that they received their medicines as prescribed.
People were supported by staff who had received the appropriate training to support people effectively. Staff received supervision of their work. Staff ensured that people had sufficient to eat and drink independently. People had regular access to their GP and other health care professionals.
The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. Where people had the capacity they were asked to provide their consent to the care being provided.
People were supported by staff who were caring and treated them with kindness, respect and dignity. People and their relatives were involved in the planning and reviewing of their care to ensure that they received the care they wanted. People could have privacy when needed.
Care plans were written in a way that focused on people’s choices and preferences. A complaints procedure was in place and people felt comfortable in making a complaint if needed.
The culture of the service was open. People were supported by staff who were clear about what was expected of them and staff had confidence that they would get the support they needed from the registered manager. People and staff were asked for their opinions about the quality of the service. The registered manager undertook audits and observed practice to ensure that the care provided met people’s needs.