About the service: Albion Court is a ‘care home’ that is registered to provide nursing or personal care to up to 89 people. There were 65 people living at the home on the days of the inspection.
Two days prior to the inspection the registered manager had left the service. An interim manager was in place and was working with the support of the provider’s regional manager and project manager. The provider is legally responsible for how the service is run and for the quality and safety of the care provided.
People’s experience of using this service:
• Some improvements had been made following our previous inspection in November 2017 to address the areas we identified as requiring improvement. However, we found that some areas had not been addressed. For example, at the last inspection we reported that menus did not fully reflect the cultural heritage of people and people’s individual needs were not met by the design and decoration of the home. At this inspection we found these improvements were still required.
• People were supported by staff to stay safe and who understood the need to ensure they consented to the care they received.
• People were cared for by staff who treated them with respect and dignity and encouraged them to maintain their independence.
• Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.
• People’s consent was sought before providing support. Staff demonstrated a good understanding of the Mental Capacity Act 2005 and what this means for people.
• Staff liaised with other health care professionals to meet people’s health needs and support their wellbeing.
• The provider had quality assurance systems in place, however they were not fully effective as they had failed to ensure action had been taken in a timely way in some areas requiring improvements.
• Staff felt supported and said they could talk to management at any time, feeling confident any concerns would be acted on promptly.
• People spoke positively of service and staff said improvements had been made since the last inspection.
• The provider had a home improvement plan in place to develop the service further and they worked in partnership and collaboration with other key organisations to support care provision.
Rating at last inspection:
At the last inspection we rated Albion Court as ‘Requires Improvement’ (report published 21 February 2018). At this inspection the overall rating has remained as ‘Requires Improvement.’
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Enforcement:
Full information about CQC’s regulatory response to the more serious concerns found in inspections is added to reports after any representations and appeals have been concluded.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.