5 April 2023
During an inspection looking at part of the service
Brackenbridge House is a care home for up to 36 older people. The home is managed by Gold Care Homes, a private organisation managing care and nursing homes. At the time of our inspection 33 people were living at the service and 2 people were in hospital.
People’s experience of using this service and what we found
People told us they felt safe when they received care. There was a robust recruitment process which enabled the provider to ensure new staff had the appropriate skills for their role. When an incident and accident or safeguarding concern occurred, any lessons which could be learned to reduce future risks were identified with care plans and risk assessments updated. Risks associated with each person’s care and wellbeing were identified and risk management plans developed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider had a range of quality assurance checks in place to monitor the care being provided. Staff felt supported by the management of the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 12 July 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 7 June 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brackenbridge House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.