The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Priory Quayside House

Navigation Way, Ashton-on-Ribble, Preston, PR2 2YP

Provided and run by:
Priory Healthcare Limited

All Inspections

16 January 2014

During a routine inspection

At the time of our visit to this location we were able to speak with one person who used the service, who provided us with positive comments about the support received. She said her needs were consistently met by a kind and caring staff team and she always found the premises to be clean and hygienic. She felt the service was well managed and confirmed she would be confident in making a complaint if she needed to do so.

This person commented, "I like the staff here. They are very nice and caring. I feel comfortable attending this clinic and that is why I have come back a second time. The staff seem to know what they are doing."

During our inspection we looked at how complaints were managed and how the provider involved people in planning their own care, treatment and support. We also looked at standards relating to cleanliness and infection control, staff recruitment and processes for monitoring the quality of service provided. We found the service was compliant with all areas we looked at.

28 January 2013

During a routine inspection

At the time of our visit to this location we were able to speak with two people using the service, who both provided us with positive comments about the support they received. They told us they were always treated with respect and their privacy and dignity was continuously promoted. They said their needs were being met by a kind and caring staff team and they felt safe whilst treatment and support was being delivered.

Comments received included:

"If I was unhappy about anything I would talk to Rebecca or Patrick. They are both great, but I am satisfied with everything."

"I am able to make some decisions, to a certain extent, but I realise the choices I'm given need to be beneficial for me and my disorder, otherwise I wouldn't eat at all. The staff are kind but firm, which I understand they need to be if I am going to get better."

"I feel I need this support and it has helped me so far. They (the staff) respect me as a person and don't talk down to me, even when I am struggling to keep to my treatment plan, which I want to do."

During our inspection we looked at how the provider involved people in planning their own care, treatment and support and how welfare was promoted. We also looked at outcome areas relating to staff training and processes for monitoring the quality of service provided. We found the service was compliant with all areas we looked at.