- Independent hospital
Archived: Ashfields Primary Care Centre
All Inspections
28 February and 11 March 2013
During a routine inspection
People told us that they were treated with respect and were always involved in making decisions about their care and support. One person said 'I'm not buttering you up, the truth is this is an excellent service. They make me feel involved, they explain things to me in a language I can understand and talk to me as person, not just another patient.' Another person said 'they are brilliant, the staff are kindness and politeness itself and they always treat me with respect, it is an excellent service. Following treatment my eyesight is almost back to normal'.
Patients were asked about their medical history and we saw individualised clinical notes detailing assessment, risk assessment, examination and treatment planning. Patients told us they were given information about treatment options so they could make informed decisions about their treatment and care.
Staff told us they had received training in dealing with medical emergencies and we saw evidence of training that staff had attended.
We found that the provider needed to improve the services staff recruitment and quality monitoring processes to protect patients from unforeseen hazards or receiving unsafe or inappropriate treatment and care.