31 January 2014
During a routine inspection
We reviewed five sets of records and we found that people were able to give consent to their care plan prior to any care being given. Staff told us that they checked with the person at each contact, to make sure that consent was still in place.
We found that the care plans were comprehensive, with chronological information about the initial referral, assessments and treatment progression. We noted that the plans were reviewed regularly, and changes made as necessary to ensure the plan met the needs of the person.
We reviewed the arrangements for information sharing and referral where people required more than one health care professional to be involved in their treatment. We found that there were good links with external health care professionals such as people's general practitioners, to ensure a seamless and coordinated service.
Staff told us that they were well supported in their roles. We reviewed four staff records and found evidence of continuous supervision and development of the staff.
We noted that the clinic manager carried out regular audits to monitor the quality of the service, and to ensure that the policies and procedures were being followed. We saw that feedback mechanisms were made available to people who use the service.