Greenlands Residential Home

Updated 28 August 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider had in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 11 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 28 August 2020

About the service

Greenlands Residential Home (Greenlands) is a residential care home registered to provide accommodation and personal care for up to 28 people. At the time of the inspection 24 people were living in the service.

People's experience of using this service and what we found

Enough staff were on duty to meet the needs of people. However, recruitment practices could have been better. We made a recommendation about this.

Some minor shortfalls were identified in the management of medicines, but these were addressed without delay, which mitigated any potential risk.

People we spoke with were happy and felt safe living at Greenlands. The practices adopted by the home protected people from the risk of abuse. People looked relaxed in the company of staff and a wide range of training had been provided for the staff team, which helped to ensure people received the care and support they needed.

Community health and social care professionals had been involved in the care and support of those who lived at the home and people's dietary needs were being fully met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received good care. Their preferences and wishes were respected by the staff team. People were treated with dignity and respect and were involved in the decision-making process.

Care files were person-centred. Clear guidance was available about how to communicate with people effectively and independence was consistently promoted.

The environment was clean throughout, when we asked about the cleanliness of the home one person said, “Yes, they [staff] are spot on with that.” A range of activities were provided and people felt there were enough activities provided for their needs.

The management and staff teams were open and transparent during the inspection process. There was evidence of community engagement taking place. A wide range of regular audits and monitoring was evident. We received positive feedback about the managers of the home and the staff team. The friend of one person told us, “Greenlands has a good reputation in the area. The staff are very kind and caring.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was requires improvement (published 1 February 2019). Three recommendations were made at that inspection in relation to the environment, equality and diversity and advocacy services. At this inspection we found improvements had been made in these areas.

Why we inspected: This was a scheduled inspection based on the previous ratings.

Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. The inspection may be brought forward if any risks are identified.