The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Mental Health Services Thanet

1 Cecil Street, Margate, Kent, CT9 1NX (01843) 293844

Provided and run by:
KCA (UK)

Important: The provider of this service changed. See new profile

All Inspections

25 November 2013

During a routine inspection

We spoke with one person who had received treatment at the clinic, but were unable to observe treatment sessions as most people were reluctant to be identified to the inspectors. The person we spoke with told us 'I felt very confident in my psychological wellbeing practitioner and was able to open up more'. We noted that the person had been kept informed with the proposed treatment and was able to consent or decline.

We reviewed five core records, and found that they were comprehensive, with chronological information about the initial referral, assessments and treatment progression. We also spoke with two staff members and reviewed staff training and development records. We found evidence of continuous supervision of the practitioners, and staff told us that they felt well supported in their roles.

We noted that the area manager carried out regular audits to monitor the quality of the service, and to ensure that the policies and procedures were being followed. We found that there was evidence of changes made to procedure after comments received from people, and the person we spoke with told us that they were able to feed back on their experience of the clinic. We found that there was available information on the complaints process, and the staff were aware of how to manage a complaint. We saw evidence of complaints handled according to the clinic's policy.