Hailey House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Hailey House is a residential care home, providing accommodation and personal care for up to 20 people. The service provides care for older people. At the time of our assessment, they were supporting 9 people. An unannounced site visit to the service was carried out on 11 November 2024. The assessment was completed to follow up on the breaches of the regulations and warning notices from the last inspection on 11 and 17 May 2023 which was rated as inadequate (published 24 August 2023) to see if improvements had been made. We looked at all 5 key questions at this assessment. We found the manager had made significant improvements to all aspects of the service and the provider was no longer in breach of the regulations in safe, responsive and well led found at the last assessment. We found the service had improved overall and is now rated good based on the review of the quality statements in all key questions we looked at.

People's experience of this service

People and their relatives told us they felt safe using the service and with staff. We observed many positive interactions between staff and people. The environment, accessibility and bedrooms had been improved so people had a nice place to live. People’s lives were more meaningful with more activities of their choice taking place and they were fully involved in all aspects of their care. People felt listened to when voicing their views and were involved in developing the service they lived in.