Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

Care was planned with the involvement of the people who used the service and their relatives, and reflected their individual needs. People told us they trusted the staff and felt safe in their care.

The staff were all appropriately trained and we could see from staff records, that all staff training was up to date. This demonstrated that staff were adequately trained to provide appropriate care to people who used the service.

There were systems for monitoring the quality and safety of services provided to people which included recording and investigating complaints, and collecting feedback from people who used the service and staff. Where improvements to services were required, these were made.

The service was in the process of assessing new referrals and recruiting staff accordingly. We were unable to include the views of staff or service users and therefore we spoke to the registered manager and used documentary evidence to support the process of inspection. We gathered evidence from the inspection of the policies and procedures, care plan documents and spoke to the registered manager.

The provider had not yet produced a service user guide in easy read although we saw a draft document. We unable to verify how workers would put into practice their understanding of safeguarding; however, we found that the manager had training in safeguarding.

The providers statement of purpose was inspected and we found some updating was required.