19 July 2023
During an inspection looking at part of the service
This service is a domiciliary care agency. It provides personal care to people who live in their own homes. It provides a service to older people and those who may live with dementia, mental health conditions, physical disability and sensory impairment.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to 191 older people.
People's experience of using this service and what we found.
People using the service, benefited from a service that was committed to providing safe and high-quality care and support. We were assured risks to people were identified and managed. Medicines were managed safely.
People were involved in their own care and support plan and were supported by a consistent staff team who knew their needs well.
Staff supported people to retain their independence in order to remain living in their own homes.
We received positive feedback from both people who used the service and their relatives about the quality of the care and support they received.
People and staff praised the managers of the service and agreed that they were approachable, knowledgeable, fair and did their job well. The staff team worked well together and supported the registered manager.
Recruitment practices were safe and relevant checks had been completed before staff worked at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service practiced a compassionate culture which was committed to delivering high-quality care to people. This was underpinned by good governance and collaborative working to achieve positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (8 April 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions Safe and Well Led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.