Background to this inspection
Updated
23 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 17 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
23 March 2022
About the service: Fig Tree House is a residential care home that provides specialist care for up to 26 people with dementia who require personal care and nursing care. At the time of the inspection there were 24 people living in the home.
People’s experience of using this service: People, relatives and staff all felt the service was friendly and a nice place. People and relatives spoke highly of the support from staff and staff demonstrated a kind and caring approach.
The service worked in partnership with other professionals and records confirmed outcomes of these visits. The service was managed by a registered manager who was accessible and approachable.
The service was clean and people were encouraged to undertake tasks of daily living around the home and to access the community including walking the resident walk who was a big part of the home.
People received their medicines safely and when required although keys could be accessed by all staff.
People’s wishes were sought in relation to their care, care plans were personalised, individual and included people’s likes and dislikes and routines.
The service had various activities and people were seen to enjoy participating in them as they wished throughout the day.
The service had received various compliments and there was a complaints procedure in place. People’s, relatives, staff and health care professional’s views were regularly sought so that improvements to the service could be made.
People had access to snacks and drinks throughout the day and they had various meal options everyday which they could enjoy with something alcoholic should they wish.
Audits were in place to monitor the quality of the service and notifications and other legal requirements were being met.
Rating at last inspection: Good (August 2016)
Why we inspected: This was a planned inspection based on the previous rating. The service’s rating remained Good.
Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.