13 December 2013
During a routine inspection
We found people's care and support were delivered effectively according to thorough and individualised assessments and plans. Systems were in place to assess and monitor the quality of the service provided. The provider had an effective recruitment and selection process to ensure people who were delivering care in people's homes were suitable for the job. The necessary checks were made before staff started work.
At the time of our inspection there was no registered manager in place. A new care manager had recently been appointed and is referred to as 'the manager' in this report.