12, 13 August 2013
During a routine inspection
When detainees first arrived at the centre they were seen by nursing staff who asked about their medical history and any physical or mental health needs they had. There was a policy and procedure in place for detainees to be referred to other healthcare professionals such as the GP or psychiatrist on a regular or urgent basis as necessary. However, we did find several isolated but serious examples where people with urgent or serious healthcare needs were not seen by an appropriate professional within the urgent timescale specified within the policy.
All of the staff that we spoke to described close working relations with their colleagues from different services.
There was not always a suitable number of appropriately trained staff on duty to meet the care and treatment needs of detainees.
The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of detainees using the service and others.