Updated 10 November 2017
This Out of Hours service is provided by BrisDoc Healthcare Services Limited and the Medical Director acts as the registered manager. There are two GPs working within the service who act as clinical leads, there are 150 GPs who are not directly employed and undertake a sessional commitment. In addition to the GPs, the service employs the equivalent of approximately 11 whole time advanced practitioners (either advanced nurse practitioners or emergency care practitioners) health care assistants, 0.75 whole time equivalent pharmacist, approximately 15 whole time equivalent car drivers, 15 whole time equivalent on-site hosts (who manage the operational service in their base) and just over four whole time equivalent shift managers (who co-ordinate the service).
The Out of Hours service registered location is BrisDoc Healthcare Services - Osprey Court, Hawkfield Way, Hawkfield Business Park, Bristol BS14 0BB. They base their control room at Osprey Court from 8am to 11pm on weekend and bank holidays. The service covers three clinical commissioning group (CCG) areas with six active bases, three within the CCG area of Bristol, two in North Somerset and one in South Gloucestershire. The total population served is approximately 962,600. In the last year the service received approximately 110,000 contacts from patients. Initial assessment when a patient calls for advice and treatment is undertaken by the NHS 111 service operated by Care UK NHS 111. Once the assessment has been completed the NHS 111 team can book patients directly into the Out of Hours service. This could involve direct booking for a visit to one of the six Out of Hours bases or for a further review by the Out of Hours GPs. The second stage assessment can result in either a home visit, request to attend the Out of Hours bases or telephone advice.
- New Court Surgery Out of Hours base is at Weston super Mare. This is a shared facility located in a large health centre. It is open from 8pm to 8am (overnight) Monday to Saturday and from 8am on a Saturday through to 8am Monday morning. This centre is also open on bank holidays from 8am to 8am the next day. This base does not accept walk in patients.
- Clevedon Hospital Out of Hours base is at Clevedon Hospital. It is open from Monday to Friday 7pm to 11pm and on weekends and bank holidays from 9am to 9pm. This base does not accept walk in patients.
- Southmead Hospital Out of Hours base is in the Ante-Natal Department on the Southmead Hospital site run by the North Bristol NHS Trust. It is open from Monday to Friday 7pm to 11pm and on weekends and bank holidays from 8am to 9pm. This base does not accept walk in patients.
- Bristol Royal Infirmary Out of Hours base is in the Bristol Royal Infirmary University Hospitals Bristol NHS Foundation Trust. It is open from Monday to Friday 6.30pm to 10pm and on weekends and bank holidays from 12 noon to 8pm. This base does not accept walk in patients.
- Cossham Hospital Out of Hours base is at Cossham Hospital. It is open from Monday to Friday 6.30pm to 8am and on weekends and bank holidays is open 24 hours. This base does not accept walk in patients.
- Knowle Health Park Out of Hours base is in Knowle Health Park. It is open from Monday to Friday 6.30pm to 8am and on weekends and bank holidays it is open for 24 hours. This base does not accept walk in patients. The control room is operated from this base from Monday to Friday 6.30pm to 8am.