18 September 2018
During a routine inspection
Since July 2018, CQC has had the powers to rate substance misuse services provided by the independent sector. Planning for this inspection started before that date.
We found the following areas of good practice;
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Clients told us they were treated with respect and could raise concerns without fear of discrimination.
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Staff were aware of the vision and values of the service and were able to contribute to them.
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Managers were approachable and staff told us there was a visible manager presence even during the transition between service managers.
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Staff were given equipment to help them in their role.
However, we also found the following issues that the service provider needs to improve;
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Treatment and recovery plans lacked information and were not person centred
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Risk assessments were not being completed fully.
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Mandatory training compliance was low.