7 March 2023
During a routine inspection
J&R Care Services is a domiciliary care provider providing personal care to people living in their own homes, so they can live as independently as possible. At the time of our inspection there was 1 person using the service.
People’s experience of using this service and what we found
Systems were in place to ensure people were safe from the risk of abuse. Staff completed safeguarding training in recognising and reporting abuse and the provider has a safeguarding policy in place. Staff followed infection prevention and control practices and there was an infection control policy in place including procedures to follow in relation to COVID 19.
There were enough staff to meet people’s needs. There was a safe recruitment process in place to ensure staff were recruited safely and appropriate checks were completed prior to employment.
Assessments of people's needs were completed and people were involved in creating personalised care plans, which included guidance for staff on supporting people with their individual needs.
The service was caring and staff were respectful. Staff had developed positive relationships with people and treated people with kindness and compassion. The provider focused on promoting people’s independence in their own homes.
Care plans were detailed and clearly described people’s needs. Care plans were reviewed when people’s needs changed. A complaints policy was in place and people knew how to raise a concern.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a good oversight of the service. There were systems in place to monitor the quality of the service. Regular audits were carried out to ensure risks were identified and action taken to minimise any risk. People’s feedback was sought to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 31 October 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.