Homecare 2000 Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Since the previous inspection, the provider, registered manager, and staff team had continued to develop and improve the service. People, staff, and external professionals were asked for their views of the service provided. The service had worked in partnership with other professionals and organisations to share practice and introduce new systems to continually improve the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Regular meetings were held. Audits were completed and these reviewed all aspects of the service. Any actions needed were completed in a timely manner.

Leaders told us about the systems they have in place to ensure the service continues to be well led. They were currently introducing a new electronic system and told us this will improve oversight of the service. Staff knew their roles and responsibilities and were encouraged to voice their opinions and make suggestions. Staff responses to a recent survey were positive. Where any themes were identified these were addressed with staff individually and during meetings.

People’s responses to a recent survey were positive. People’s comments included “Service is excellent, I recommend Homecare to everyone” and “Homecare go above and beyond.”

Meetings and surveys were used to seek people’s views and opinions. These were used to make improvements to the service.

Professionals told us they had strong and positive relationships with the service. Professional responses to the service were positive. Comments included, “Their care of clients has been first class, and on many occasions we have appreciated their willingness to take on more complex clients and bring their professionalism and skills” and “I have always found your staff friendly and approachable.”

The registered manager told us they were aware some people were isolated in their homes. Staff had supported and encouraged people to access the community. For example, one person loves football so the registered manager had introduced them to a local club and encouraged them. This had resulted in improved wellbeing and confidence. The service was also working with a local charity to provide some sponsorship and support events. Leaders told us how they work in partnership and collaborate for improvement. The service had recently taken part in a telehealth project where staff can measure people’s vital signs and send information to a GP hub for evaluation. This had resulted in more timely responses to people’s healthcare needs.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.