Jack Simpson House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs. Relevant assessments were completed and up-to-date, from initial planning through to ongoing reviews of care, including cultural and religious preferences. Care files included information about people’s history, which provided a timeline of significant events which had impacted on them, such as, their physical and mental health. People’s likes and dislikes were taken into account in care plans. Staff commented that the information contained in people’s care files enabled them to support them appropriately in line with their likes, dislikes and preferences. People’s equality, diversity and human rights were respected. The service’s vision and values centred around the people they supported. The organisation’s statement of purpose documented a philosophy of maximising people’s life choices, encouraging independence and people having a sense of worth and value. For example, people were constantly encouraged to lead rich and meaningful lives to aid their physical, mental and emotional needs, including those related to protected characteristics under the Equality Act. People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. The service worked with other health and social care professionals in line with people’s specific needs. The provider completed monthly care reviews with people to gather feedback, where needed. This resulted in changes to people care and support. People confirmed they were involved in developing their care and support plan.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s equality, diversity and human rights were respected. The service’s vision and values centred around the people they supported. The organisation’s statement of purpose documented a philosophy of maximising people’s life choices, encouraging independence and people having a sense of worth and value. Our inspection found that the organisation’s philosophy was embedded in Jack Simpson House. For example, people were constantly encouraged to lead rich and meaningful lives to aid their physical, mental and emotional needs, including those related to protected characteristics under the Equality Act.

Relevant assessments were completed and up-to-date, from initial planning through to ongoing reviews of care, including cultural and religious preferences. Care files included information about people’s history, which provided a timeline of significant events which had impacted on them, such as, their physical and mental health. People’s likes and dislikes were taken into account in care plans. Staff commented that the information contained in people’s care files enabled them to support them appropriately in line with their likes, dislikes and preferences. Care plans were detailed and included personal preferences, such as how people liked their personal care delivered. Daily notes showed care plans were followed.

People received personalised care and support specific to their needs and preferences. Care plans reflected people’s health and social care needs.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider completed monthly care reviews with people to gather feedback, where needed, this resulted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff told us they supported people to feedback on their care. People confirmed they were involved in developing their care and support plan.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights.

The service worked with other health and social care professionals in line with people’s specific needs. Care files showed evidence of professionals working together. For example, the service liaised closely with various health and social care professionals which had proven beneficial to people living at the home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.