Background to this inspection
Updated
17 February 2024
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
Inspection activity started on 22 November 2023 and ended on 8 January 2024. We visited the location’s office/service on 22 and 28 November 2023.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.
During the inspection
We spoke with 3 people who used the service and 3 family members/carers of people who used the service. We spoke with 5 staff members including the registered manager. We reviewed a range of records, including care records, policies and procedures. We looked 4 staff files in relation to recruitment, training and records relating to the management of the service.
Updated
17 February 2024
About the service
Rainbow Care Solutions (Merseyside) provides care and support to people in their own homes across the St. Helens area. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 32 people were being supported with personal care.
People’s experience of using this service and what we found
Systems were in place to minimise the risk of harm to people. Procedures were available to staff for use in the event of a concern being raised. People told us they felt safe when their care and support was delivered.
People were supported by care staff who had been safely recruited and there were enough staff employed to meet people's needs.
Known risks to people were reviewed, assessed and wherever possible, mitigated. The service worked with other agencies and healthcare professionals to support people with their safety and health.
People told us that staff delivering their care and support were respectful, caring and kind.
People were supported to express their views about the service. The provider was aware of their legal obligations. The service was in the process of introducing a new improved electronic management system. People and their family members had access to their records and care planning information on-line.
Rating at last inspection
The last rating for this service was good (published 16 May 2023).
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Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service is good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘All inspection reports and timeline’ link for Rainbow Care Solutions (Merseyside) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.