Archived: Hawthorn Way

Is the service caring?

Observation made during our inspection showed that people received consistent and respectful support from care staff and they were enabled to make choices and changes when required. Staff told us that they were well supported and supervised so that they could provide safe care and support to people.

Is the service responsive?

We saw that people's personal care and social support needs were assessed and met. This also included people's individual choices and preferences as to how they liked to be supported. People we spoke with told us that they could make changes to their support and had been involved in reviews of their support. It was noted that changes to documentation were made to more accurately reflect the review process.

Is the service safe?

Risk assessments regarding people's individual activities were carried out and measures were in place to minimise potential dangers. Carers understood their roles and responsibilities in making sure people were protected from the risk of abuse. The provider ensured that all staff were kept up to date with safeguarding training and accompanying reporting procedures. Improvements to the environment had been made and further refurbishments were being planned and progressed.

Is the service effective?

We found that carers were knowledgeable about people's individual care and support needs. Observations we made during our inspection confirmed that the care staff provided consistent support when assisting people with personal care and to make choices regarding how they wished to spend time during the day either at home, or when accessing facilities in the wider community.

Is the service well led?

The home did not have a registered manager in place. However, a registered manager application has been received by us and is currently being assessed. Staff told us that they felt well supported and were regularly trained to safely provide care and support. Observations made during our inspection showed that staff were responsive, attentive and that people were listened to and support was consistently and safely provided. Health and safety checks were in place to monitor services provided. However, surveys were not carried out to gather opinions from a people using the service, relatives and healthcare professionals to identify any improvements that could be made to the service

People received the care and support they required to improve their health and well-being. Care records were written in detail and provided clear guidance to staff members.

Medicines were stored appropriately and records were maintained to show all storage areas were kept at the correct temperature. Administration records were kept and people received their medicines in a safe way.

The provider had not ensured that the home was adequately maintained. This could place people who live there and the staff at risk.

Staff members received supervision and training from the provider or from external sources to ensure they had the skills and support to properly carry out their roles and care for people.

The care records provided clear guidance to staff about how to meet people's needs and were written in a way that was very person centred. There was evidence that people had been supported to have their healthcare needs met when required.

The staffing levels provided at the home were adequate to ensure that people's needs were met and that they were supported to play an active part in their community. Staff we spoke with were positive about supporting the people who lived at the home.