21 May 2013
During a routine inspection
Three patients we spoke with said, 'The doctor talked to me very nicely. He explained what was wrong with me and he put all the details on the computer', 'The doctor was very good. He took all my details and explained what was wrong with me. Very nice' and 'The doctor took his time and was very knowledgeable. We were given enough information and understood what he was saying. He made me feel very comfortable'.
There were effective systems in place to monitor the quality of the service provided. Patients were asked to provide their views about their experience of the service. The information was used to develop and improve the safety and operation of the service.
There was a leaflet at reception, which explained to patients how to complain, who they could complain to and where they could take their concerns further if they wished to.