Archived: Wellington Support

Updated 15 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Wellington Support is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using Wellington Support received the regulated activity; ‘personal care’. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, eight people were receiving personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is a small service and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 13 February 2019 and ended on 14 February 2019. We visited the office location on 13 February 2019 to see the manager and office staff and to review care records and policies and procedures. We also visited people in their own homes. We made calls to people and staff on 14 February 2019.

What we did:

We reviewed information we had received about the service since the last inspection. This included statutory notifications that the provider had sent us. A statutory notification is information about important events which the provider is required to send us by law. We sought feedback from the local authority and other professionals who work with the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During our inspection we spoke with six members of staff including the registered manager and four people using the service.

We reviewed a range of records. This included three people's care records, two staff files around staff recruitment and supervision and the training records for all staff. We also reviewed records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider.

Updated 15 March 2019

About the service:

Wellington Support is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to people with mental health needs. The agency supports 26 people. Not everyone using Wellington Support received personal care. At the time of our inspection, eight people were receiving personal care.

People’s experience of using this service:

People told us they felt safe and well cared for.

People we spoke with gave us positive feedback about staff. Comments included, "Staff are very kind,” “I feel respected and listen to,” and, “The managers are great, I see them every day and I can talk to them.”

The provider had effective safeguarding and whistleblowing systems and policies in place and staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.

Risks to people were regularly assessed, reviewed and safely managed.

People were supported by staff who had been recruited by a robust process to ensure they had the right skills and attributes.

People had care plans in place detailing how they liked to be supported.

We saw evidence of mental capacity assessments being carried out as required.

People were fully involved in all aspects of their care where appropriate.

Staff were clear in their roles and responsibilities.

People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance.

Rating at last inspection:

GOOD (report published 30 October 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.