• Care Home
  • Care home

Leawood Manor

Overall: Good read more about inspection ratings

Hilton Crescent, West Bridgford, Nottingham, Nottinghamshire, NG2 6HY (0115) 923 4985

Provided and run by:
Runwood Homes Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 26 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

There were two inspectors, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Leawood Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well and improvements they plan to make. This information helps support our inspections. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We used a Short Observational Framework (SOFI) for inspection. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke to 20 people and seven visiting family members. We also spoke to six care workers, the registered manager and deputy manager, two visiting healthcare professionals and four other members of staff. We observed lunch and spent time in the lounge and dining areas. We reviewed a range of records. This included eight people’s care records and multiple medication records. We looked at eight staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection.

We continued to seek clarification from the provider to validate evidence found after the inspection.

Overall inspection

Good

Updated 26 July 2019

About the service

Leawood Manor is a residential care home providing personal care for up to 71 people aged 65 and over. There were 70 people living in the home at the time of the inspection. The accommodation was in a large purpose built home over two floors with a spacious garden. One of the floors specialises in providing care for people with dementia.

People’s experience of using this service

People and relatives were positive about the staff and management team. People told us staff were caring and the registered manager was visible and responded to concerns. Staff were knowledgeable about people’s needs and supported people well.

People received safe care, their health needs were monitored, and staff supported people’s independence. Risk assessments to reflect people’s changing needs were well managed. Safe recruitment was followed, and staff received effective training. There were enough staff to meet people’s needs. People received medicines as prescribed.

Quality assurance systems effectively monitored the service. The registered manager was well supported by the provider. The environment was clean and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

At the last inspection the service was rated Good and was published on 6 April 2016

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information were receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk