Laverstock Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement in this key question. People had access to healthcare in a timely way. People were able to share their views and raise complaints if needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives knew how to complain if they needed to. People had access to healthcare in a timely way and supported people to see healthcare professionals in the service if this was easier for them.

Leaders told us they use positive support plans for people and staff (where required) to ensure they experience equity in outcomes. Leaders told us they are introducing ambassadors for people and relatives to encourage positive outcomes.

Leaders told us they tried to understand any barriers people may experience from the outset, at the pre-admission assessment stage. Leaders told us they recognise people have different communication methods such as facial expression, the use of picture cards and different first languages. We were told they currently have two members of staff with Autistic Spectrum Disorder needs. They work closely with them to ensure inclusion into the staff team and to support them in their day to day work.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.