Parkfield House

Updated 6 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was undertaken by one inspector.

Service and service type:

Parkfield House is a care home. People in care homes receive accommodation, nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service notice of the inspection site visit because it is small, and we needed to be sure that they would be in.

What we did:

We reviewed the information we received about the service. This included details about incidents the provider must notify us about, such as abuse or serious injuries. We assessed the information we require providers to send us at least annually to give information about the service, what the service does well and the improvements they plan to make. We used this information to plan our inspection.

During the inspection we spoke with one relative to ask their experience of the care provided. We spoke with three members of care staff and the registered manager.

We reviewed a range of records. This included one care and medicine record and one recruitment and training record for staff. We also reviewed the records relating to the management of the service including checks and audits.

Updated 6 June 2019

About the service: Parkfield House is a residential care home that was providing personal care to one person at the time of the inspection.

People’s experience of using this service:

The care service had been developed in line with the values that underpin the ‘Registering the right support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

The service delivered safe care, risks to the person’s health and safety were continually assessed to ensure their home environment was safe and when accessing the community and its facilities measures were in place to ensure the person was protected from harm. Staff understood how to protect the person from harm. There were enough numbers of safely recruited staff.

The service delivered effective care, that ensured staff had the skills and knowledge to meet the person’s care and health needs. The person’s legal rights were protected, and their nutritional needs were met. Healthcare professionals were accessed when needed.

Staff were kind and caring. Staff were empathetic and kind and had built good relationships with the person receiving care and support. Staff prioritised the person’s needs constantly.

The service was exceptionally responsive to the needs of the person living at the home. Care was tailored to meet the person’s varying daily needs; with a wide range of person-centred activities. The staff ensured the person was pivotal to the management of their daily life encouraging and developing their independence. This ensured the care and support was consistently personalised to meet the person’s individual needs.

The service was well-led, the registered manager received positive feedback from staff and the relative of the person living at the service. Staff were knowledgeable about their roles and felt supported. Effective quality audits systems were in place that ensured the care provided was innovative and continually improving.

Rating at last inspection:

This was the first time we had inspected this service.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk