About the service Aspire Supported Living Service provides personal care and support to 25 people with learning disabilities, autism or associated related conditions and/or mental health needs. Seven people received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
Medicines were generally managed safely, although we did find some recording issues.
New governance procedures were still being fully imbedded, including updated information technology procedures. The service had a clear vision and had open communication with people, relatives and staff. People and relatives were contacted by the management team to discuss the quality of their care. Staff were involved in meetings and decisions about the running of the service.
People were treated with respect and kindness and their privacy and dignity was upheld. People were involved in the planning and review of their care. Care and support plans were being reviewed to ensure they were reflective of people’s needs.
People's individual needs and wishes were known to staff. There were arrangements in place for people and their representatives to raise concerns about the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain skills and become more independent. However, outcomes were not always recorded fully or reflective of support or opportunities provided.
During the inspection we completed a questionnaire with the registered manager regarding the CQC’s current thematic review of restraint, seclusion and segregation. No areas of concern were identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) The last rating for this service was requires improvement (published 30 October 2018).
The last rating for this service was requires improvement. The service has improved to overall good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up:
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.