- Homecare service
Adina Home Care Services
Report from 13 June 2024 assessment
Contents
Ratings
Our view of the service
Adina Homecare Services is a care agency providing personal care and support to people in their own homes. The agency is registered to provide care to children and adults. At the time of the inspection, only adults were using the service. The agency cared for people with a learning disability, people with physical disabilities, people with mental health needs and older adults. A total of 82 people were using the service at the time of our assessment. The assessment started on 25 June 2024 and ended on 28 June 2024. We reviewed records the provider sent to us and had a meeting with the provider on the 28 June 2024. We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to staffing, fit and proper persons employed and good governance. The last rating for this service was requires improvement (published 22 December 2022). At this assessment we found improvements had been made and the provider was no longer breaching any regulations. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was able to demonstrate how they were meeting all the underpinning principles of right support, right care, right culture.
People's experience of this service
As part of the assessment, we contacted people who used the service, their relatives, and staff. We received feedback from 5 people who used the service, 19 relatives of other people and 12 care workers. We received feedback from a local authority commissioner. We also looked at other feedback the provider had received from stakeholders through their own monitoring. The assessment was conducted by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. People were happy with the care and support they received. They had good relationships with staff. People's needs were met. The agency worked well with other professionals to help make sure people's care was personalised and safe.