6 December 2012
During a routine inspection
People we spoke with told us they were happy and satisfied with the quality of the service provided. Comments included, 'I find the staff very professional and friendly. We couldn't manage without their support.'
People told us that they had been involved in the development of their support plans and felt that the support workers respected their opinions and decisions. Comments included, 'I'm happy with the support I receive, we have a chat, they make sure I'm ok. I usually have the same person to visit me, they're sound.'
People we spoke with said they were involved in reviews of their support package and felt able to raise any issues or concerns with the senior support workers. Comments included, 'The staff are brilliant, really good and the seniors support workers are great, very responsive.'
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.